Email Configuration

Created by Reachware Support, Modified on Tue, 17 Mar at 4:41 AM by Reachware Support

What It Is

Email Configuration defines the SMTP settings used by the system to send emails.

This includes:

Mail Host
Mail Port
Encryption Type
Mail Username
Mail Password
From Address
From Name
Branch association

Why It Matters

Warning

If Email Configuration is incorrectly configured, critical system emails may not be delivered.

Notification emails will fail
Password reset emails will not be delivered
Operational alerts may be missed

Important

SMTP credentials must be valid and securely stored according to internal IT security policies.

Recommended Setup Order

To avoid operational errors, follow this configuration sequence:

Create Customer
Configure Company & Branch
Setup Devices
Configure Email Settings
Configure Email Configuration
Assign Users & Roles

Risk & Compliance Considerations

Device misconfiguration may lead to ZATCA rejection
Incorrect branch mapping may affect legal compliance
Weak SMTP configuration may create notification gaps
Always validate setup before going live

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