Integration Troubleshooting

Created by Reachware Support, Modified on Tue, 17 Mar at 4:46 AM by Reachware Support

This applies to:

Prebuilt integrations
Open API integrations

Common Integration Problems

1. Transactions Not Appearing

Check:

Integration status
Mapping configuration
API authentication

2. Authentication Errors

Possible causes:

Incorrect API key
Invalid credentials
Incorrect endpoint
Missing mandatory data

3. Data Mapping Issues

Symptoms:

Missing VAT
Wrong tax rate
Incorrect document type

Action:

Review integration mapping rules
Validate source system payload

Structured Debug Flow

Confirm integration is active
Verify credentials
Check logs / failed requests
Validate payload
Retest submission

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