How to Raise a Ticket

When Should You Raise a Ticket?

Raise a support ticket if:

• The issue cannot be resolved via FAQ
• There is a recurring system error
• An invoice submission fails repeatedly
• Integration behavior is unexpected
• You suspect a system bug

Required Information When Submitting a Ticket

To ensure faster resolution, include:

• Organization name
• Company / Branch (if applicable)
• Transaction ID (if issue is invoice-related)
• Error code (if available)
• Screenshot of the issue
• Time the issue occurred

Ticket Workflow

1. Ticket submitted
2. Support team triages issue
3. Investigation & response
4. Resolution or workaround provided
5. Ticket closed

For complex issues, escalation to technical teams may occur.

Related Topics

• FAQ (Frequently Asked Questions)
• Failed Requests: How to Investigate