Email Delivery Issues

Created by Reachware Support, Modified on Tue, 17 Mar at 4:46 AM by Reachware Support

Common Symptoms

Release notifications not received
Invoice emails not delivered
Test email fails

Investigation Checklist

1. Check Email Settings

Verify recipient email is added.

2. Check Email Configuration

Validate:

Mail host
Port
Encryption
Username/password

3. Test Configuration

Use the "Test" button in Email Configuration.

4. Check Spam Folder

5. Verify Branch Assignment

Ensure email config is linked to the correct branch.

Common Root Causes

Incorrect SMTP credentials
Wrong encryption type
Port blocked by firewall
Domain restrictions

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